CAREERS AT WQW

Director of Program Operations

Position Activities & Responsibilities

The Director of Program Operations (DPO) is a key leader within the Warriors & Quiet Waters Program Team. The DPO is responsible to the Chief Program Officer for all aspects related to in-person programming at Warriors & Quiet Waters. This responsibility requires a keen attention to detail, effective communication skills, the ability to develop detailed plans for veteran programming, and effective problem-solving ability in a dynamic environment that is often impacted by weather, natural resource conditions, and human dynamics. In addition, the DPO must be an engaged and effective leader capable of building, inspiring, and leading a cohesive team in a manner that builds and sustains team spirit and morale while achieving results. The DPO must also be capable of effectively leading and managing organizational change. Warriors & Quiet Waters is a striving organization with an ambitious vision of the future, requiring leaders who can lead teammates through change and growth efforts in a manner that sustains organizational momentum while strengthening Team spirit and morale. Finally, the DPO must be a consummate teammate who can effectively work across organizational verticals to achieve organizational priorities.

Reports to: Chief Program Officer (CPO)

Essential Functions, Tasks, and Duties:

1. The DPO will lead the Program Operations Team and manage the planning, coordination, and execution of WQW’s programs and program-related activities, producing programs that deliver their designed experiences and outcomes to veteran participants.
2. The DPO’s internally-focused responsibilities include leading the Program Operations Team and managing the planning and execution of all aspects of WQW program administration, logistics, and execution. These efforts will require a focused stare down and in and will encompass approximately 80% of the DPO’s time. The DPO will:

• Lead, supervise, and assess the performance of the Senior Program Operations Manager, the Program Operations Manager, and the Volunteer Manager, focusing on team climate, performance, and personnel development and feedback.
• Participate in the WQW Recruiting, Assessment, Selection, and Placement (RASP) process for all participants.
• Generate and manage a viable annual Program Calendar to achieve all specified and implied program-related tasks associated with WQW strategy and vision.
• Ensure the coordination and successful execution of all WQW programs and program-related activities. This includes the use of organizational resources such as people, Quiet Waters Ranch, vehicles, etc.
• Manage and track program-related resources and coordinate facilities, equipment, and other logistics to ensure program requirements are supported.
• Conduct After Action Reviews following every program execution, disseminate lessons learned to the CPO, and incorporate relevant lessons learned into future program iterations, where viable and appropriate.
• Supervise the management of volunteer support to program operations.
• Assist the CPO in the development of the annual Program Team Budget.
• Closely manage the Program Operations Team budget execution, tracking expenses, reporting in-kind donations, and ensuring maximum impact of donor resources and cost management.

3. The DPO’s externally-oriented responsibilities include ensuring synchronization with the Warrior Experience Team and the incorporation of any approved requirements of other departments. These efforts will require a recurrent gaze laterally and will encompass approximately 20% of the DPO’s time. The DPO will:

• Ensure collaboration with the Warrior Experience Team to achieve the seamless integration of case management, program facilitation, and alumni engagement efforts into the execution of each cohort’s virtual and in-person programing.
• Ensure collaboration with the Operations and Development Departments to enable mutual support, teamwork, and mission accomplishment.
• Provide essential program data to the Development team to assist in formulation of Development reports, donor engagement communications, and marketing and communication efforts.
• Ensure detailed maintenance of participant and volunteer data in Salesforce.
• Participate effectively in the Annual Planning Process, effectively managing and executing program planning requirements and timelines as well as providing timely, accurate, and comprehensive program input to all other APP requirements.

Working Conditions: A mix of office conditions and fieldwork in support of programs, development events, etc.

Other

1. Ensure all communications are in accordance with the brand strategy and guidelines.
2. Interacts, engages and promotes WQW professionally with public groups to gain involvement and increase awareness.

Required Qualifications:

• Demonstrated ability to lead a high-performing team and manage resources and processes to achieve and exceed identified outcomes
• Demonstrated proficiency in effective collaboration and teamwork
• Self-starter: demonstrated ability to utilize innate initiative, creativity, and a bias for action to achieve intended outcomes in the absence of detailed supervision
• Excellent written and oral communication skills
• Proven complex problem-solving skills
• Adaptable and flexible – able to perform in uncertain environments
• Current computer and technology competency (Microsoft Office Suite)
• Strong organization and time management skills
• Valid Driver’s License
• US Citizen

Preferred Qualifications:

• Bachelor’s Degree
• Experience working with or exposure to U.S. military culture, Veteran Service Organizations, combat veterans, or disabled communities
• Salesforce or other CRM experience

Other desired skills:

• Effective organizational skills related to time, information, and personnel management

We offer competitive compensation packages, including benefits such as health, dental, vision and life insurance, Flexible Spending Account, 401K with match and professional development opportunities. Join our dynamic team as the Director of Program Operations and contribute to the success of our organization.