Make a difference every (work)day

COMMUNITY ENGAGEMENT MANAGER 

Job Description | Reports to: Chief Marketing Officer 

POSITION OVERVIEW

The Community Engagement Manager is a frontline ambassador for Warriors & Quiet Waters. This role carries two equally essential responsibilities: building and stewarding the volunteer pipeline that makes our Warrior programs possible, and expanding WQW’s presence and partnerships across the communities that support our mission. The right person for this role is equally comfortable in a spreadsheet and in front of a crowd. They understand that every volunteer recruited, every relationship built, and every conversation held in our community is a direct investment in the Warriors we serve. 

Warriors & Quiet Waters (WQW) is a national leader in veteran transformation. Based in Bozeman, Montana, we empower post-9/11 combat veterans and their loved ones to thrive – helping them rediscover purpose, rebuild trust, and reclaim their sense of mission after service. We do this through the Built for More program, a rigorous nine-month journey rooted in what science tells us drives human thriving: nature, challenge, connection, and reflection.  

Our impact isn’t anecdotal – it’s measured. WQW is independently evaluated by Syracuse University’s Institute for Veterans & Military Families, and in 2026, we’ll launch a randomized controlled trial to deepen our evidence base. Our model works. And we’re growing.  

WQW is more than a program – it’s a culture. We are a high-performing, mission-obsessed team driven by shared values and a relentless commitment to excellence. We believe thriving veterans make America stronger – and that transformation doesn’t happen by accident or overnight. It takes leadership, discipline, trust, and a team that’s committed to seeing it through and getting it right.  

If you’re looking to join a principled, purpose-driven organization where your role will shape lives – and where you’ll be expected to grow, challenge, and inspire others every day – this might be the most meaningful role of your career.  

I. Volunteer Pipeline Management (70% of role) 

• Own the WQW volunteer pipeline – identify, qualify, train and prepare, schedule, handoff for employment, and steward WQW’s volunteers in support of organizational needs across Development, Marketing, and Program Operations 

• Refine and execute volunteer onboarding and role-specific training in coordination with department leads 

• Cultivate, steward, and maintain long-term relationships with individual volunteers and corporate volunteer groups 

• Maintain a volunteer schedule integrated with the Program Operations and development events schedules; coordinate logistics for volunteer participation at all program events 

• Establish WQW’s Customer Relationship Management (CRM) system – Salesforce –as the central management tool for the volunteer pipeline 

• Establish and manage a formal volunteer evaluation process 

• Conduct after-action reviews following volunteer engagement events; document lessons learned and implement continuous improvements 

II. Community Engagement (30% of role) 

• Represent WQW at tabling events, community expos, and outreach events across a diverse audience base, including community organizations, civic groups, affinity groups, veteran-serving organizations, the VA, corporate partners, universities, and the general public 

• Serve as a primary WQW spokesperson to community groups and civic organizations, delivering compelling presentations on our mission and programs.  Coordinate CEO, Executive Team, and WQW Director presentations for audiences requiring executive or leadership level engagement 

• Build and maintain relationships with community organizations, civic groups, affinity groups, veteran-serving organizations, the VA, and partner nonprofits to support Warrior referrals and program awareness 

• Coordinate WQW’s participation at key community events in close collaboration with Development and Program Operations; own booth logistics and materials preparation 

• Track community engagement activity and relationship development in WQW’s CRM; provide regular reporting to the Chief Marketing Officer on outreach, referral sources, and partnership progress 

• Embody the WQW Way in every external interaction; serve as a first and lasting impression of who WQW is and what we stand for 

1. Highly organized with the ability to manage multiple concurrent priorities across internal departments and external partners 

2. Exceptional verbal communication skills, including demonstrated ability to deliver prepared and extemporaneous presentations to diverse audiences 

3. Strong written communication skills; ability to craft outreach materials, reports, and correspondence with professionalism and clarity 

4. Relationship-builder with high social intelligence; comfortable engaging with volunteers, veterans, corporate leaders, civic officials, and university partners alike 

5. Proficiency with Microsoft Office Suite and web-based communication and scheduling tools 

6. Comfortable working outdoors and in field settings on occasion; willingness to travel locally and regionally for community events 

7. Valid driver’s license; U.S. Citizen 

1. Bachelor’s degree in communications, marketing, nonprofit management, public relations, or a related field 

2. Prior experience in volunteer management, community outreach, nonprofit engagement, or a comparable public-facing role 

3. Familiarity with U.S. military culture, the post-9/11 Warrior community, or experience supporting combat veterans and their families 

4. Proficiency with CRM platforms (Salesforce preferred) and Artificial Intelligence tools 

5. Post-9/11 Veteran 

6. Experience practicing sensitivity and privacy standards when working with vulnerable populations 

All WQW Team members are expected to embody the WQW Way - our shared commitment to Warriors First, Always; Teamwork; Trust; Integrity; Nature; a Growth Mindset; and a Culture of Philanthropy. The Community Engagement Manager is a highly visible extension of that commitment. Every conversation, presentation, and handshake in the community reflects who we are and what we stand for. 

• This is a full-time, salaried position in Bozeman, MT. 

• Salary is $68,000 - $75,000, depending on qualifications and experience. 

• No relocation allowance is available for this position. 

• We offer a highly competitive compensation package, including employer-paid health, dental, vision, and life insurance; Flexible Spending Account; 401(k) with employer match; and professional development support. 

Close Date for applying to this position is June 2, 2026. A resume and cover letter are required. Incomplete applications will not be considered. 

Applicants can only apply on Indeed.com. 

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